Print Scout Configuration

The Configure button on the Discover > Print Scout screen shows configuration settings related to print user information collection.

  • Turn Off Automatic Directory Service Collection - By default, print user information such as name, email address, etc. is automatically collected from a directory service (e.g. Active Directory) as users print. When the Turn Off Automatic Directory Service Collection is selected, the Print Scout will only use imported print user information. It will not collect from the directory service.

    Note: Use the Profile > Data Privacy to configure what print user information to collect.

  • Enable Application Tracking

    Application Tracking is a feature that identifies which application (e.g., Outlook, Word) a user printed from. This information is used for reporting to better understand print behavior across an organization.

    Note: Application Tracking is only supported when using Windows print drivers (e.g. HP Universal Print Drivers). It is not supported with IPP based drivers such as the Microsoft IPP Class Driver or Pharos Class Driver.

    Note: Changes to the application tracking setting apply globally to all Print Scouts; it is not a per- Print Scout configuration.

    • When enabled, Print Scout captures and records the source application information. For example, a document printed from Notepad shows "Microsoft Notepad" in the Explorer view of the Print Dashboard. If the Print Scout cannot determine the application, it shows "Unknown".

    • When disabled, Print Scout disables application tracking (through injecting into the applications) but does not disable application mapping. This means that while the application injection is disabled, some print jobs may still show an application name because application mapping remains active. Application Tracking via injection can sometimes lead to application crashes or slow printing, so disabling the feature may be necessary in such cases.

    Note: Application Tracking is enabled by default for new customers. For existing customers, it remains enabled by default unless it was previously disabled.

  • The Report setting gives administrators control over whether to collect data from all printing sources or only from printers managed by HP Insights. Options include:

  • All Printing - Collect print job information from all printers including printers not controlled by HP Insights.

  • Managed Direct and Secure Printing only - Collect print job information only from HP Insights managed printers with Secure Print Direct and Secure Print. This ensures that HP Insights doesn't collect print job data from printers outside of the HP Insights system, such as users' personal home printers. This is the default option for new customers.

Note: Backward Compatibility: From HP Insights 3.6.0 onwards, the Report field is set to “All Printing” for existing customers. For new customers, the default setting will be "Managed Direct and Secure printing only”.