Configure Print Scout

Choose what Print Scout collects: user details from your directory service, the application each job was printed from, and print jobs from all printers or only the ones HP Insights manages. These settings apply to all Print Scouts, not to one at a time.

Change the settings

Settings

Setting	What it does	Default
Turn Off Automatic Directory Service Collection	Print Scout normally collects user details, such as name and email address, from your directory service (for example, Active Directory) as people print. Select this to use only the user details you import. To choose which user details are collected, see Data privacy: retention and anonymization.	Off (details are collected)
Enable Application Tracking	Records the application each job was printed from, such as Word or Outlook, for reporting. For example, a job printed from Notepad shows Microsoft Notepad in the Explorer view of the Print Dashboard. If Print Scout can't tell, it shows Unknown. See Application tracking.	On, unless it was turned off before
Report	Which print jobs Print Scout reports: All Printing: jobs sent to any printer, including printers HP Insights doesn't manage. Managed Direct and Secure Printing only: only jobs sent to printers managed with Secure Print Direct and Secure Print. Jobs sent to other printers, such as users' printers at home, aren't collected.	Managed Direct and Secure Printing only. Environments set up before version 3.6.0 were set to All Printing.

Application tracking

• Application tracking works only with Windows print drivers, such as HP Universal Print Drivers. It doesn't work with IPP drivers, such as the Microsoft IPP Class Driver or HP IPP Class Driver.
• Print Scout tracks applications by injecting into them. This can sometimes make applications crash or printing slow. If that happens, turn application tracking off.
• Turning it off stops the injection, but not application mapping. Some jobs may still show an application name.